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Where do store profits go?NC State Bookstores is University-owned and totally self-supporting.It receives no tax money or subsidies.Profits are paid annually to the NC State Academic Scholarship Fund.
eBooks by RedShelfHow do I set up an account?Step 1: On RedShelf.com click the "Sign In" Icon and select "Register" to create your account.Step 2: Fill out the required fields including: First & Last Name, Email Address and Password.Step 3: An email confirmation will be sent to the register email account, click the link to confirm registration. If an email does not appear within your inbox, check within your SPAM folder.What type of device can I use to access my digital content? The RedShelf cloud reader is accessible on any internet enabled device that supports browsers including: laptops/desktops, tablets & smartphones. What are the browser requirements to access my digital content? To access the cloud reader with RedShelf it is recommended to use a browser that can support HTML5-based content. The browser-based cloud technology performs best on the latest versions of Chrome, Safari, Firefox and Internet Explorer. Can I access my digital content when I don't have an internet connection? Offline is available based on the content creator's restriction settings. A % of the content could be available in offline. Offline will work on any device including laptops, desktops and tablets. Click the settings icon to view the % of the content that will be viewable in offline mode. Select the specific section to access offline while WiFi isn't available. Offline requires an active internet connection to initiate the offline mode. How do I access offline content? Select the course material you would like to view in offline mode and open it within the cloud reader. In the upper right corner of the cloud reader select the "settings" icon: Select the "on" button and the available percent and page grab for offline will appear. Use the scroll bar or enter the page range to select the pages for offline mode. After page range is selected click the "Go Offline" button. Once your back in a WiFi zone, click the settings icon and click the "off" button to resume in the standard mode.Who do I contact if I'm having trouble viewing my digital content? Please contact help@redshelf.com regarding any technical questions, concerns or issues. Be sure to provide the specific question, issue or concern so we can assist you in the quickest possible way. Will there be supplementary materials included with my eBook? RedShelf's eBook is an exact replica of the publisher's printed book. RedShelf provides additional content to the eBook on a per book basis, dependent upon what the publisher provides to RedShelf. RedShelf does not guarantee additional content for each title sold. If the product you need contains multiple components, you'll want to ensure that all of those components are available digitally through the eBook you intend to purchase. If there is ever a question regarding additional content for an eBook, call RedShelf at 312.878.8586 x109 for immediate assistance. Can I log in on two devices at one time to access my digital content? No, you can only view your content on one device at a time. Can I print my digital content? Printing options are available based on the content creator's restriction settings. If printing is permitted two options are available:Option 1: % allowed—; A print limit has been selected based on a percentage of the content's total pages. Once the limit is reached printing will no longer be available. Option 2: Specific page #—; The content creator may designate specific page numbers that could be printed. (ex: 5, 11, 20).What tools and features are provided in the cloud reader?NavigationTable of Contents: Click the icon and choose the section you wish to go to.Enter Page Number: Jump directly to a page by entering the number within the box.Page Arrows: Go to the previous page or next page by clicking the arrows.Keyword Search: Enter a keyword to find a specific page, click the blue page number and the page will appear with the keyword highlighted in yellow.Continuous Scroll: Click the settings icon to turn continuous scroll on to access all pages at one time.Annotation ToolsNote & Bookmark Aggregator: Retrieve all notes and bookmarks. Highlighting: Click and drag to highlight a page area of text or image. To delete, click directly on the highlighted area and select ok. To move the highlighted area to a different place within the page, simply click and drag to a new place. Bookmark: Select the icon to bookmark an important page. The icon will change to white to signify the page has been marked. Point Comment: Create an area on the page to drop the pointer marker. You can then make comments in the margin. To edit or delete the point comment, click the ‘edit' or ‘delete' button and select ok. To move the point comment to a different place within the page, simple click on the marker and drag to a new place. Area Comment: Create an area box by clicking and dragging. You can then make comments in the margin. To edit or delete the point comment, click the ‘edit' or ‘delete' button and select ok. To move the point comment to a different place within the page, simple click on the marker and drag to a new place. Enter Text: Click anywhere on the page to enter text, select the text size and select save. To edit or delete the text, click the text and enter new text and select save or click the ‘delete' button and select ok. To move the text to a different place within the page, simple click and drag to a new place. Drawing: Click and drag to create a line on the page. To delete, click directly on the line and select ok. To move the line to a different place within the page, simply click and drag to a new place. Textbook RentalCan I use my financial aid or scholarship money to pay for rentals?No, credit card is the only method of payment for rentals. (No Scholarship or Financial Aid money may be used for rentals)Where do I have my books shipped?Books are shipped to your home address or dorm (no PO Boxes). Please do not have your rental books shipped to the bookstore, as they will send them back and will delay you receiving your books.Why did I recieve my order in multiple shipments?We source your rental books from many different places so your books might arrive from multiple sources. This may cause you to receive multiple packages from different places, but they are all affiliated with us.How do I get to your rental website?Go to NC State Bookstore's Rental PageCan I write or highlight in my rented books?Yes! Minimal highlighting and writing is allowed. Excessive highlighting and/or writing may result in damage fees.What are the standard rental time periods?The actual length of your rental period will vary with the date of your rental, but the due date is fixed. Regardless of when you rent your book(s), all books are dueFall and Spring: the first Friday after the last day of final exams.Summer I & II: the first Friday after the last day of Summer II final exams. Check your receipt and Bookstores displays for the specific date each semester. Can I cancel my order?We make every effort to process and ship your order quickly. If you are not able to cancel your order online, log into your account and initiate a return. Generate and print a packing list and shipping label to return the order for a refund at no additional cost.How can I return a rental for a refund?Returns for a refund are accepted up to 21 days after shipment was received. Returned items must be in the condition as sold.How do I contact Customer Service?Customer service is available Monday - Friday 11am - 8pm EST.Call toll-free at 877-642-9313 or email customer service.How do I return my books at the end of my rental period? To take advantage of free return shipping at the end of your rental: Log into your accountGo to the Rental Returns pageVerify the shipping addressSelect the book(s) you're returningPrint a pre-paid shipping label and packing listPack the item(s) securely and ship from any FedEx location or Ground Service drop-box You can also return your rented book(s) at Wolfpack Outfitters, where we'll check them in and ship them back for you. How much will it cost to ship my order?Standard Shipping: Delivery within 3-7 business days after order processingFree shipping for the entire order!Expedited Shipping: Delivery within 2 business days after order processing (not available for PO Boxes) First Book: $8 ($10 for shipping to Alaska and Hawaii)Additional Books: $4 eachExpress Shipping: Delivery within 1 business day after order processing (not available for PO Boxes) First Book: $15 ($25 for shipping to Alaska and Hawaii) Additional Books: $4 each
I'm worried I might forget my due date. Will I get a reminder?Yes! You'll receive email reminders 7, 3 and 1 day before your rental due date. You'll also receive a reminder on the date your rental is due.