Frequently Asked Questions
General Textbooks - Students
Course instructors select all textbooks and supplies.
These materials are requested and then ordered by NC State Bookstores for the Wolfpack Outfitters and Pack Shop (Centennial) locations.
Each textbook is ordered to enhance and complement classroom instruction.
Older textbooks were strictly "text" books.
Newer textbooks have more photos and graphics and may include teacher's aids, software, templates, and other multimedia additions. All of these enhancements increase the books' costs.
Some books have short sale lives. Publishers increase prices for these books to cover R&D costs used to update the material.
Rare or rarely-used materials, in addition to the sales life, have limited production. Costs tend not to decrease with descreases in sales.
If you don't see your course or section listed on our website it means that we haven't received any course material information from your instructor.
Check our website frequently - we update it daily as we get new orders.
You can also wait until the first day of class to get textbook information from your instructor.
We're happy to ship your online textbook order.
When checking out select the option for ground shipping. The standard textbook shipping fee ($10.95) will be added to your purchase total.
When you place an order, you ask for a Used or New copy.
If you select "Substitute OK" we'll make subsitutions if
If you select "Substitute NO" we won't make substitutions so
We'll fill your order with your requests and substitute if needed.
If the instructor decides to use the book the following semester, we'll pay the most competitive price until we reach our limit.
Once we reach our limit or if the book isn't being used, we'll pay a national wholesale price based on edition and natiionwide popularity of the book.
Other factors that affect buyback values include:
The best time to sell back books is around finals.
The more requests from instructors we get before finals week, the better chance you have of getting the most money back.
Ordering online lets you
We charge you after we've pulled the books you ordered.
During the fall semester this might be a few weeks after you place the order or within a day during rush.
You are not charged when you submit the order.
Backorders happen when we don't have an item in the store to fill your order.
We don't charge you for backorders until the book arrives in the store.
You may see partial charges when we have some of your books but have to backorder others.
You'll receive a separate email when a backorder is ready for pick-up.
There are a few reasons that we might cancel a book.
Your confirmation email shows the total for your order if it gets filled exactly as requested. It does not include applicable sales taxes.
If we can't fill your order as requested and need to make substitutions, the amount charged may differ from your estimated order total.
If we have to backorder anything in your order, you won't be charged for those items until they arrive in store. You may see multiple charges for one order if we have to fill it in stages as backorders arrive.
If you have questions about charges, please call the store at 919-515-2161.
Returns & Refunds
We're happy to take returns via UPS or the mail. Please
Please send all returns toWolfpack Outfitters
2610 Cates Ave
Raleigh, NC 27695
Textbook Requests - Faculty
Textbook requests can be submitted online.
You'll need to log in or create an account.
You can also email your requests to Isaac Pomper.
We ask for textbook requests by the given dates for three reasons.
The recently revised Higher Education Opportunity Act has several provisions that affect college bookstore operations. One of the provisions states that bookstores must provide all textbook information on their website so that students will know the course requirements at the time they register for classes. In order to comply, the NC State Bookstores must gather all course materials information as soon as it is available from instructors.
The Umstead Act mandates that college stores in North Carolina only serve the university populations including students, faculty, and alumni. To comply, our store must recognize users by their nine-digit University ID number.
The Bookstores recognizes that not all requests can meet the adoption deadlines. New classes, sections, and instructor changes often come after the adoption deadlines. These requests should be made as soon as the information is available.
An easy way to save students 25% on textbooks is to have plenty of used books available. Early textbook information allows the Bookstores to offer students more used books. Late requests limit our ability to offer used books.
If a texbook has been requested with a particular ISBN because it offers a
"free" web access code or a "free" study aid, we may not be able to buy
used copies from either the students or wholesalers.
We won't order a less expensive version of the book without instructor permission.
Package deals with "free" study guides often result in no used copies of the book available to be sold in the future; students often can't sell these packages back to us.
Items that require a single user license agreement are
often designed to reduce the availability of used stock.
General Textbooks - Faculty
The Bookstores bases order quantities on several factors.
The Bookstores strives to maintain stock of every text offered on campus. However, if we sell out, we'll special order a copy for any student who needs to purchase a book.
Most publishers and distributors require bookstores to pay for course materials within 30 days of receipt. The Bookstores remains self-sustaining by being fiscally responsible to the University.
Publisher returns generally begin about one month after the start of classes.
NC State Bookstores is University-owned and totally self-supporting.
eBooks by RedShelf
Step 1: On RedShelf.com click the "Sign In" Icon and select "Register" to create your account.
The RedShelf cloud reader is accessible on any internet enabled device that supports browsers including: laptops/desktops, tablets & smartphones.
To access the cloud reader with RedShelf it is recommended to use a browser that can support HTML5-based content. The browser-based cloud technology performs best on the latest versions of Chrome, Safari, Firefox and Internet Explorer.
Offline is available based on the content creator's restriction settings. A % of the content could be available in offline. Offline will work on any device including laptops, desktops and tablets. Click the settings icon to view the % of the content that will be viewable in offline mode. Select the specific section to access offline while WiFi isn't available. Offline requires an active internet connection to initiate the offline mode.
Select the course material you would like to view in offline mode and open it within the cloud reader.
Please contact email@example.com regarding any technical questions, concerns or issues. Be sure to provide the specific question, issue or concern so we can assist you in the quickest possible way.
RedShelf's eBook is an exact replica of the publisher's printed book. RedShelf provides additional content to the eBook on a per book basis, dependent upon what the publisher provides to RedShelf. RedShelf does not guarantee additional content for each title sold. If the product you need contains multiple components, you'll want to ensure that all of those components are available digitally through the eBook you intend to purchase. If there is ever a question regarding additional content for an eBook, call RedShelf at 312.878.8586 x109 for immediate assistance.
No, you can only view your content on one device at a time.
Printing options are available based on the content creator's restriction settings. If printing is permitted two options are available:
Table of Contents: Click the icon and choose the section you wish to go to.
No, credit card is the only method of payment for rentals. (No Scholarship or Financial Aid money may be used for rentals)
Books are shipped to your home address or dorm (no PO Boxes). Please do not have your rental books shipped to the bookstore, as they will send them back and will delay you receiving your books.
We source your rental books from many different places so your books might arrive from multiple sources. This may cause you to receive multiple packages from different places, but they are all affiliated with us.
Yes! Minimal highlighting and writing is allowed. Excessive highlighting and/or writing may result in damage fees.
The actual length of your rental period will vary with the date of your rental, but the due date is fixed.
We make every effort to process and ship your order quickly. If you are not able to cancel your order online, log into your account and initiate a return. Generate and print a packing list and shipping label to return the order for a refund at no additional cost.
Returns for a refund are accepted up to 21 days after shipment was received. Returned items must be in the condition as sold.
Customer service is available Monday - Friday 11am - 8pm EST.
Call toll-free at 877-642-9313 or email customer service.
To take advantage of free return shipping at the end of your rental:
Yes! You'll receive email reminders 7, 3 and 1 day before your rental due date. You'll also receive a reminder on the date your rental is due.