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Rental FAQ

Textbook Rental FAQ

How are you able to offer low prices?

To give the best possible prices, the inventory is sold using dynamic pricing. If a low rental price cannot be offered, the book is not available for rent. Although some books cannot be rented, they are always available for purchase from the bookstore.

Can an order be placed from anywhere in the world?

We currently only serve customers living in the United States of America and Canada. (However, we currently do not ship to U.S. territories or APO/FPO addresses.) Return shipping: Returns are free and easy – just log in, print the packing label, place it securely on the package with the books, and drop it off at any FedEx store or box.

Can I use my financial aid or scholarship money to pay for rentals?

No, credit card is the only method of payment for rentals. (No Scholarship or Financial Aid money may be used for rentals)

Where do I have the books shipped?

Books are shipped to your home address (No P.O. Boxes). Please do not have your rental books shipped to the bookstore, as they will send them back and will delay you receiving your books.

Why did I recieve my order in multiple shipments?

We source your rental books from many different places so your books might arrive from multiple sources. This may cause you to receive multiple packages from different places, but they are all affiliated with us.

How can a customer get to your rental website?

Is it okay to write or highlight in my rented books?

Yes! Minimal highlighting and writing is allowed. Excessive highlighting and/or writing may result in damage fees.

What are the standard rental time periods?

The actual length of your rental period will vary with the date of your rental, but the due date is fixed. Regardless of when you rented your book(s), all books for a specific term will be due by a single date. This date will be set a few days beyond the final day of exams, so you should never need to return your book(s) before you’re done with them. Your due date will be printed on your receipt and displayed in the bookstore.

Can I cancel my order?

We make every effort to process and ship your order quickly. If you are not able to cancel your order online, log into your account and initiate a return. Generate and print a packing list and shipping label to return the order for a refund at no additional cost.

How can a customer return a rental back for a refund?

Returns for a refund are accepted up to 21 days after shipment was received. Returned items must be in the condition as sold.

How do I contact Customer Service?

Customer Advocates are available Monday through Friday from 7am – 6pm CST. Call toll-free at 888-398-1977 or email customer service.

At the end of the rental period, how does the customer return their book(s)?

Return shipping is free of charge when the steps below are followed:
  • 1. Log into the account and go to the Rental Returns page
  • 2. Verify the shipping address
  • 3. Select the book(s) being returned
  • 4. Print a pre-paid shipping label and packing list
  • 5. Pack the item securely, and ship from any FedEx location or Ground Service drop-box

  • You may also return your rented book(s) to the bookstore, where we will check them in and ship them back for you. Be sure to let the cashier know that your book is rented when you turn it in.

    How much will it cost to ship an order?

    Standard Shipping: Delivery within 3-7 business days after order processing Free shipping for the entire order!
    Expedited Shipping: Delivery within 2 business days after order processing*

  • First Book: $8 ($10 for shipping to Alaska and Hawaii)
  • Additional Books: $4 each
  • * Service not available for PO Box deliveries
    Express Shipping: Delivery within 1 business day after order processing
  • First Book: $15 ($25 for shipping to Alaska and Hawaii)
  • Additional Books: $4 each
  • * Service not available for PO Box deliveries

    Customer might forget their due date. Will they receive a reminder?

    Yes! They will receive email reminders 7 days before, 3 days before, and 1 day before their rental due date. One email reminder will be sent on the date their rental is due.

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