Rental FAQ

Textbook Rental

Can I use my financial aid or scholarship money to pay for rentals?

No, credit card is the only method of payment for rentals. (No Scholarship or Financial Aid money may be used for rentals)

Where do I have my books shipped?

Books are shipped to your home address or dorm (no PO Boxes). Please do not have your rental books shipped to the bookstore, as they will send them back and will delay you receiving your books.

Why did I recieve my order in multiple shipments?

We source your rental books from many different places so your books might arrive from multiple sources. This may cause you to receive multiple packages from different places, but they are all affiliated with us.

How do I get to your rental website?

Can I write or highlight in my rented books?

Yes! Minimal highlighting and writing is allowed. Excessive highlighting and/or writing may result in damage fees.

What are the standard rental time periods?

The actual length of your rental period will vary with the date of your rental, but the due date is fixed. Regardless of when you rent your book(s), all books are due

  • Fall and Spring: the first Friday after the last day of final exams.
  • Summer I & II: the first Friday after the last day of Summer II final exams.
Check your receipt and Bookstores displays for the specific date each semester.

Can I cancel my order?

We make every effort to process and ship your order quickly. If you are not able to cancel your order online, log into your account and initiate a return. Generate and print a packing list and shipping label to return the order for a refund at no additional cost.

How can I return a rental for a refund?

Returns for a refund are accepted up to 21 days after shipment was received. Returned items must be in the condition as sold.

How do I contact Customer Service?

Customer service is available Monday - Friday 11am - 8pm EST.

Call toll-free at 877-642-9313 or email customer service.

How do I return my books at the end of my rental period?

To take advantage of free return shipping at the end of your rental:
  • Log into your account
  • Go to the Rental Returns page
  • Verify the shipping address
  • Select the book(s) you're returning
  • Print a pre-paid shipping label and packing list
  • Pack the item(s) securely and ship from any FedEx location or Ground Service drop-box
You can also return your rented book(s) at Wolfpack Outfitters, where we'll check them in and ship them back for you.

How much will it cost to ship my order?

  • Standard Shipping: Delivery within 3-7 business days after order processing
  • Free shipping for the entire order!
  • Expedited Shipping: Delivery within 2 business days after order processing (not available for PO Boxes)
    • First Book: $8 ($10 for shipping to Alaska and Hawaii)
    • Additional Books: $4 each
  • Express Shipping: Delivery within 1 business day after order processing (not available for PO Boxes)
    • First Book: $15 ($25 for shipping to Alaska and Hawaii)
    • Additional Books: $4 each

I'm worried I might forget my due date. Will I get a reminder?

Yes! You'll receive email reminders 7, 3 and 1 day before your rental due date. You'll also receive a reminder on the date your rental is due.

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